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Returns and warranty

Last updated

You can return an unused SilkSkin mask within 30 days of delivery for a refund. Because the mask sits on your skin, we can only take it back unused, with the hygiene seal intact and everything in the original box, and the return shipping is yours to pay.

To start a return, email support@infinitibiomed.com with your order number and we reply within two business days with the return address and instructions. Refunds go back to the original payment method within ten business days of the parcel reaching us.

If your mask arrives damaged or stops working, email us with your order number and a photo or short video showing the fault. Once we have checked it, we send you a new mask at our cost, and you do not need to send the faulty one back.

SilkSkin carries a 12-month warranty against manufacturing defects from the date of delivery. It covers the mask, the controller and the cable under normal home use, and it does not cover physical damage, water damage, modification or normal wear of the strap and goggles. Warranty claims follow the same steps as a faulty mask.

Inspect your chamber as soon as it is delivered and keep the packaging until you have done so.

To cancel a reservation before dispatch, email support@infinitibiomed.com with your order number. The deposit terms set out when a deposit is refunded.

To make a warranty claim, email us your order number with a description of the fault and photographs or a short video. We may need to inspect the chamber before we agree the remedy.

These terms do not affect any rights you have under the consumer protection laws of your country.